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Frequently
Asked
Questions
Asked
Questions
We deliver worldwide. Available shipping methods depend on the destination country.
Delivery times depend on the region and selected shipping method. On average, delivery takes 3 to 14 business days from the moment your order is shipped. Once shipped, we provide a tracking number so you can follow your package.
Payment is made online through our website using a convenient and secure method. All payments are protected and processed through trusted payment systems.
Yes. You may return a product within 14 days provided that it has not been used, the packaging is unopened, and the receipt is available. If any of these conditions are not met, the return will be refused.
Important: custom (personalized) fragrances are non-returnable and non-exchangeable.
Important: custom (personalized) fragrances are non-returnable and non-exchangeable.
If you notice any damage upon receiving your package, please contact us as soon as possible. We will find a solution and assist you promptly.
For any questions, you can contact us through any method convenient for you — all our contact information is located at the bottom of the page.
Frequently Asked
Questions
Questions
We deliver worldwide. Available shipping methods depend on the destination country.
Delivery times depend on the region and selected shipping method. On average, delivery takes 3 to 14 business days from the moment your order is shipped. Once shipped, we provide a tracking number so you can follow your package.
Payment is made online through our website using a convenient and secure method. All payments are protected and processed through trusted payment systems.
Yes. You may return a product within 14 days provided that it has not been used, the packaging is unopened, and the receipt is available. If any of these conditions are not met, the return will be refused.
Important: custom (personalized) fragrances are non-returnable and non-exchangeable.
Important: custom (personalized) fragrances are non-returnable and non-exchangeable.
If you notice any damage upon receiving your package, please contact us as soon as possible. We will find a solution and assist you promptly.
For any questions, you can contact us through any method convenient for you — all our contact information is located at the bottom of the page.
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